1. Orders & Payments

Q: How do I place an order?
A: You can place an order directly through our website by selecting your desired product, adding it to your cart, and proceeding to checkout.

Q: What payment methods do you accept?
A: We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) for eligible locations.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our support team at support@softmateindia.com for assistance.

Q: Is my payment information secure?
A: Yes, we employ advanced encryption and security measures to ensure that your payment details remain protected.

2. Shipping & Delivery

Q: What are the shipping charges?
A: We offer free shipping on eligible orders. A nominal fee may apply for orders below a specified amount, which will be displayed at checkout.

Q: What is the estimated delivery time?
A: Orders are typically delivered within 3-7 business days, depending on your location.

Q: Do you offer international shipping?
A: Currently, we only ship within India. We are working on expanding our reach to international markets soon.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order under the “My Account” section on our website.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 7-day return policy for unused and undamaged products in their original packaging. Please refer to our Returns & Refunds Policy page for more details.

Q: How do I initiate a return?
A: To request a return, please contact our support team at support@softmateindia.com with your order details. We will guide you through the return process.

Q: How long does it take to receive a refund?
A: Refunds are processed within 7-10 business days after the returned item has been received and inspected.

Q: Can I exchange a product instead of returning it?
A: Yes, if you receive a defective or incorrect product, we offer free replacements upon verification.

4. Product Care & Usage

Q: How should I clean and maintain SoftMate microfiber cloths?
A: Wash with mild detergent in cold water and allow to air dry. Avoid using fabric softeners or bleach, as they may affect the cloth’s performance.

Q: Are your microfiber cloths reusable?
A: Yes, our microfiber cloths are highly durable and reusable for multiple cleaning cycles with proper care.

Q: Can these cloths be used on delicate surfaces like glass and car paint?
A: Absolutely. Our lint-free and scratch-resistant microfiber cloths are designed for safe use on glass, car exteriors, and other delicate surfaces.

5. Customer Support

Q: How can I contact customer support?
A: You can reach our support team via email at support@softmateindia.com or through the Contact Us page on our website.

Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, from 10 AM to 7 PM.

For any further inquiries, feel free to reach out to us. We’re happy to assist you!