Effective Date: March 22, 2025

At SoftMate India, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Returns Policy

• Eligibility: Items must be returned within 7 days of delivery in unused condition, with original packaging and tags.
• Non-Returnable Items: Used, damaged, or washed products are not eligible for return.
• Return Process:
  1. Contact our support team at support@softmateindia.com with your order details.
  2. Our team will provide return instructions and a shipping address.
  3. Pack the item securely and ship it back using a reliable courier.
  4. Once received and inspected, we will process the refund or replacement.
• Return Shipping: Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds Policy

• Refund Approval: Once we receive and inspect the returned item, we will notify you about the approval or rejection of the refund.
• Processing Time: Approved refunds will be processed within 5-7 business days to the original payment method.
• Late or Missing Refunds: If you haven’t received your refund, check with your bank or payment provider before contacting us.
• Exchange Option: If you prefer, we can replace the returned item instead of issuing a refund.

Damaged or Incorrect Items

If you receive a defective or incorrect product, contact us within 48 hours of delivery with images of the item. We will arrange for a replacement or issue a full refund at no additional cost.

Contact Us

For any queries related to returns and refunds, reach out to us at: 📧 Email: support@softmateindia.com
🕒 Support Hours: Mon-Sat (10 AM – 7 PM)

By purchasing from SoftMate India, you agree to our Returns & Refunds Policy.